car seats returns policy
We want you to feel confident when purchasing a car seat from us. We understand that choosing the right seat can be difficult online, which is why we are happy for customers to try the seat in their vehicle to check that it is suitable before making a final decision.
​
Change of Mind
If you purchase a car seat online and decide that it is not the right seat for you, you have the right to cancel your order within 14 days of receiving your car seat.
If you wish to cancel, please notify us within these 14 days.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the car seat to us.
The cost of returning a car seat due to a change of mind is the customer's responsibility.
​
Trying the Car Seat in Your Vehicle
We understand that you may need to check that the car seat is suitable for your vehicle before deciding whether to keep it.
You may therefore trial the car seat in your vehicle, provided that reasonable care is taken.
The seat must be returned in the same condition it was sent. Please ensure that:
-
The seat has only been trialled for the purpose of checking suitability.
-
It has not been used to transport a child.
-
It has not been left installed in the vehicle for an extended period.
-
It is returned clean and free from marks, stains, food, drink, pet hair, smoke or other smells.
-
All packaging, labels, instructions and accessories are returned where applicable.
-
The seat has not been damaged, altered or otherwise changed.
For safety reasons, we may reduce a refund where the value of the car seat has been diminished because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.
​
Car Seats That Have Been Used
A car seat that has been used to transport a child is not considered a simple vehicle trial.
For safety and hygiene reasons, please contact us before returning a seat that has been used.
Nothing in this policy affects your statutory rights where a product is faulty, damaged on arrival, misdescribed or otherwise does not conform to your legal rights.
​
Faulty, Damaged or Incorrect Car Seats
If your car seat arrives damaged, faulty or is not the product you ordered, please contact us as soon as possible.
We will work with you to resolve the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.
If you believe a car seat may be unsafe, please stop using it and contact us immediately.
​
How to Return Your Car Seat
Please contact us before returning your car seat so that we can provide the correct return instructions.
For a change-of-mind return, the car seat must be returned within 14 days of notifying us of your cancellation.
The customer is responsible for the cost of returning the car seat unless the item is faulty, damaged, incorrect or otherwise covered by our legal obligations.
We strongly recommend using a tracked and insured delivery service, as the item remains the customer's responsibility until it reaches us.
​
Refunds
Once the returned car seat has been received and inspected, we will process any refund due in accordance with your statutory rights.
Where a deduction is permitted because the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we will explain this to you.
​
Our Commitment
We want our returns process to be fair and straightforward. If you are unsure whether your proposed trial or use of a car seat would affect your right to return it, please contact us before using the seat.
Nothing in this policy affects your statutory rights.
Cloth Nappies returns policy
We want you to love your cloth nappies and have a positive experience shopping with us. We understand that sometimes an item may not be quite right, so we offer returns subject to the conditions below.
​
Unused Cloth Nappies
If you change your mind, you may return unused cloth nappies within 14 days of receiving your order, provided that:
-
The nappies have not been worn or washed.
-
They are in their original, clean and resalable condition.
-
Any original packaging, tags and accessories are included.
-
There are no stains, marks, smells, damage, pet hair or other signs of use.
Once your return has been received and checked, we will arrange your refund.
​
Washed or Used Cloth Nappies
For hygiene reasons, we cannot accept returns of cloth nappies that have been worn or washed unless they are faulty or otherwise covered by your legal consumer rights.
We appreciate that nappies are personal hygiene products, and this policy helps us maintain appropriate hygiene standards for all customers.
​
Faulty Items
If you believe your cloth nappy is faulty, please contact us with details of the problem as soon as possible.
Where an item is faulty, damaged or not as described, we will work with you to find an appropriate solution, which may include a replacement, repair or refund, in accordance with your legal rights.
​
Returns
Please contact us before returning an item so that we can provide the correct return instructions.
Unless the item is faulty, damaged or otherwise covered by your legal rights, return postage for a change-of-mind return may be the customer's responsibility.
​
Our Commitment
We want to treat every customer fairly and will always consider returns on an individual basis where there are exceptional circumstances.
Nothing in this policy affects your statutory rights.
other goods returns policy
We want you to be happy with your purchase. If you change your mind about an item purchased from us online, you can return it in accordance with the terms below.
​
Change of Mind
You have 14 days from the day you receive your order to let us know that you would like to cancel your purchase.
Once you have notified us, you have a further 14 days to return the item to us.
The cost of returning an item because you have changed your mind is the customer's responsibility, unless we have agreed otherwise.
​
Condition of Returned Items
Please take reasonable care of items while you are deciding whether you wish to keep them.
Items returned due to a change of mind should be in a condition suitable for resale and, where applicable, should include:
-
Original packaging and labels.
-
All accessories and parts.
-
Instructions or other documentation supplied with the item.
-
Any promotional items included with the purchase.
You are entitled to handle an item to the extent necessary to establish its nature, characteristics and functioning, in the same way that you would be able to do in a shop.
If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from your refund, where permitted by law.
​
Items That Cannot Be Returned
Certain goods may be excluded from cancellation or return where permitted by law. This can include items that are personalised or made to your specifications, or goods that are sealed for hygiene or health-protection reasons where the seal has been broken.
Where an item is excluded from the normal cancellation right, this will be made clear to you before you place your order.
​
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible.
Your statutory rights remain unaffected, and we will provide an appropriate remedy where required by law, which may include a repair, replacement or refund.
Please contact us before returning a faulty, damaged or incorrect item so that we can provide the appropriate return instructions.
Where an item is faulty, damaged or incorrect, we will cover the reasonable cost of returning it where required.
​
How to Return an Item
Please contact us to notify us that you wish to cancel your purchase before sending your item back.
Once you have notified us, please return the item within 14 days.
We recommend using a tracked delivery service and keeping proof of postage, as you are responsible for the item until it reaches us.
​
Refunds
Once we receive your returned item, we will inspect it and process your refund in accordance with your statutory rights.
Where applicable, we may deduct an amount from the refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Refunds will normally be made using the same payment method used for the original purchase.
​
Our Commitment
We aim to make returns as simple and fair as possible. If you are unsure whether an item can be returned, please contact us and we will be happy to help.
Nothing in this policy affects your statutory rights.